In a nutshell, a hosted contact center is an online version of a physical call center. A hosted contact center provides comprehensive call center customer service […]
The Caller ID feature was originally developed for the PSTN (Public Switched Telephone Network) system. The system is engaged with the public telecommunication service. Subsequently, the […]
Session Border Controller or SBC is dedicated hardware engineered for network infrastructure. There are similarities in the functionality of an SBC and Layer 4-7 switch. The […]
VoIP (Voice over Internet Protocol) might be the main tool for committing a fraud attack by fraudsters. Voice over Internet Protocol (VoIP) services transmit telephone calls […]
The telecommunications industry has changed dramatically in a decade and no one knows how it will change in the future. Although we are using transcoding at […]
In order to achieve their intentions, dishonest robocallers and criminals will take any means to make it look like your friendly neighbor is calling. They do […]
VoIP hosting service, also known as “hosted PBX” brings a company the maximum profit at the lowest possible cost. As more and more companies seek to […]
I’m sure you’re buzzing for switching from traditional phones to VoIP systems for small businesses? Another important question you may ask. “Is it the right move […]
The telecommunication industry is evolving fast. With the digitalized structure and cutting edge software development, the whole sector is renovating. Many unique, multi-tasking and mighty software […]
The VoIP industry is booming like it was never due to the pandemic situation. Many businesses switch their business online. Because people cannot go outside due […]