What is a Hosted Contact Center

What is a Hosted Contact Center & How it Works?

In a nutshell, a hosted contact center is an online version of a physical call center. A hosted contact center provides comprehensive call center customer service […]
What is CLI Route and Non-CLI VoIP Route

What is CLI Route and Non-CLI VoIP Route

The Caller ID feature was originally developed for the PSTN (Public Switched Telephone Network) system. The system is engaged with the public telecommunication service. Subsequently, the […]
The Importance of Virtual Session Border Controller

The Importance of Virtual Session Border Controller

Session Border Controller or SBC is dedicated hardware engineered for network infrastructure. There are similarities in the functionality of an SBC and Layer 4-7 switch. The […]
How To Prevent SIP/VoIP Fraud Attacks

How To Prevent SIP/VoIP Fraud Attacks

VoIP (Voice over Internet Protocol) might be the main tool for committing a fraud attack by fraudsters.  Voice over Internet Protocol (VoIP) services transmit telephone calls […]
What is the Role of Transcoding in Telecom Business

What is the Role of Transcoding in Telecom Business

The telecommunications industry has changed dramatically in a decade and no one knows how it will change in the future. Although we are using transcoding at […]
How to Prevent Spoofed Robocalls

How to Prevent Spoofed Robocalls with STIR/SHAKEN

In order to achieve their intentions, dishonest robocallers and criminals will take any means to make it look like your friendly neighbor is calling. They do […]
Benefits of hosted VoIP services

7 Benefits of hosted VOIP services in 2021

VoIP hosting service, also known as “hosted PBX” brings a company the maximum profit at the lowest possible cost.  As more and more companies seek to […]
Benefits-of-VOIP-Business

Benefits of VoIP for Small Businesses in 2021

I’m sure you’re buzzing for switching from traditional phones to VoIP systems for small businesses? Another important question you may ask. “Is it the right move […]
VOS3000 2.1.4.0

What is VOS3000 2.1.8.0? A Complete VOS3000 2.1.8.0 Manual

The telecommunication industry is evolving fast. With the digitalized structure and cutting edge software development, the whole sector is renovating. Many unique, multi-tasking and mighty software […]
Start VoIP Business

How To Start A VoIP Business in 2021 – 8 Best Steps

The VoIP industry is booming like it was never due to the pandemic situation. Many businesses switch their business online. Because people cannot go outside due […]