Enterprise Solution : Virtual Office Solution for Corporate Offices
Enterprise Solution

WD Telecom Virtual Office Solution for Corporate Offices

Corporate Offices has multiple office locations around the world. Currently, each office uses its own PBX system and interoffice phone calls are routed through the PSTN and charged long distance and international rates by carriers. Corporate Offices also employs workers who work on Clint places or on traveling. Those workers get reimbursed for telecommunication expenses they incur while performing their duties. The company is currently exploring alternatives to consolidate its telecommunication systems and reduce costs.

Voice-over-IP (VoIP) is a new technology for transporting voice calls over the Internet which allows users to realizing substantial cost savings on long distance and international calls. Besides cost effectiveness, VoIP enabled PBX systems (or IP PBX) offer easy integration with existing telecommunications systems and are characterized with low operating costs as their upgrade is done through software updates rather than moreexpensive hardware replacement. Additionally, the technology simplifies the communication infrastructure (no need for separate voice and data cables) while offering high scalability.

WD Telecom Virtual Office model is used by companies that want to consolidate their communications, reduce costs and achieve more cohesive corporate images. To implement the model, a company has to install a single IP PBX system in its headquarters and distribute to employees IP phones or regular phones with VoIP adapters. Employees can make intra-office and inter-office phone calls through dialing PBX extensions. Such calls are routed through the Internet and are practically free. Company customers, on the other side, can dial a single inbound number plus extensions in order to reach the company's employees. The latter receive the calls on their IP/Regular Phones at any location with Internet connectivity. WD Telecom is offering the out source model to Corporate Offices instead of setting up the servers, IP PBX Systems etc, VoIP adopters, Telephones etc and the investment on such hardware and software.

Business Solution

VoIP technology today is much more advanced that it used to be few years ago, yet many enterprises find implementations of WD Telecom PBX systems quite challenging. As the technology is relatively new, not many users are familiar with its lingo and system configuration is often the most difficult and time consuming part. Additionally, equipment incompatibility issues often lead to extensive deployment delays and may cause reduction in voice quality. Given the negatives, enterprises that want to implement IVOICE TELECOM PBX systems should seriously consider purchasing a turnkey solution rather than trying to assemble one from multiple vendors.

As a global service provider in integrated VoIP solutions, WD Telecom could offer to CORPORATE OFFICES exactly what it needs a turnkey Virtual Office solution that could be customized to meet company specific needs. iVoice Telecoms solution offers accelerated deployment schedule, easy operation and low total cost of ownership (TCO). Besides traditional PBX functionality, the solution offers advanced features like call forwarding, Call waiting, Call transferring.

Solution Requirements & Architecture

A typical WD Telecom Virtual Office Solution has the following requirements

  • WD Telecom PBX Server.
  • IP Phones or Regular Phones with WD Telecom Adapters.
  • Optional Modules to the WD Telecom PBX Server.
  • Remote Installation and Technical Support.
  • High Speed Internet Access.
  • VoIP telephone line has to connect to your existing EPABX.

WD Telecom can provide items 1 through 4 while the customer is responsible for items 5~6 Figure below shows the WD Telecom Virtual Office Solution.

Key Solution Features

  • SIP
  • ISDN/SS7/CAS/R2 Support
  • 976/900 Block
  • Call Forward
  • Caller ID
  • Call Return
  • Call Waiting
  • Call Hold
  • Distinctive Ring
  • Last Call Redial
  • Do Not Disturb (DND)
  • 3-way Conferencing
  • Call Screening
  • Hunt Groups

How Does The Solution Work?

Inter/Intra office calls

  • Caller A, who is located in the corporate headquarters, wants to make a call to Caller B, who is located in the corporate headquarters or in any of the company's offices worldwide.
  • Caller A picks up his VoIP device (IP phone, phone with adapter or SoftPhone) and dials Caller B's Phone number.
  • iVoice VoIP PBX server searches its internal database and obtains call routing information about Caller B.
  • iVoice VoIP PBX server routes the call to Caller B's VoIP device.
  • If the destination number is unreachable, the system forwards the call to Caller B's Mobile Phone or any other number set by B.
  • As soon as Caller B picks up his VoIP device the conversation starts
  • During conversation Caller A's VoIP device convert voice to digital packets and send them to Caller B's VoIP device and vice versa.
  • Both A and B can use traditional PBX functionality, like call on hold, caller ID, call forward, etc.
  • Calls are free .

Outbound calls

  • Caller A, who is located in the corporate headquarters, wants to make a call to Caller B, who is a company customer.
  • Caller A picks up his VoIP device (IP phone, phone with adapter or softphone) and dials the customer's number.
  • The VoIP PBX server searches its internal database and obtains call routing information about the VoIP carrier, who should terminate calls to Caller B's area code.
  • The VoIP carrier terminates the call to Caller's B number over the PSTN land line or mobile.
  • During conversation, Caller A can use traditional PBX functionality, like call on hold, caller ID, call forward, etc.
  • Calls are charged on per minute basis as per the given rate list to the relevant destination.

Inbound calls

  • Caller A, who is a company customer, wants to make a call to Caller B, who is a company employee.
  • Caller A picks up his phone and dials the company's (employees) access number (USA DID).
  • The VoIP PBX server searches its internal database and obtains call routing information about Caller B.
  • The VoIP PBX server routes the call to Caller B's extension, Laptop, Mobile.
  • During conversation, Caller B can use traditional PBX functionality, like call on hold, caller ID, call forward, etc.
  • Calls are either free if the company uses a local access number or charged on a time basis if the company uses a toll free one.

Enterprise Travel solution

To keep employees connected to their teams when they travel, WD Telecom created a enterprise Travel solution (ETS).

Traveling employees are often disconnected from their peers and workgroups, which impacts their effectiveness as well as the effectiveness of the teams with which they work. The resulting loss of communication can impact work schedules and performance and may even cause project delays.

Business Challenge

Todays working environment demands that traveling employees stay connected to desktops that have become the center of their communications efforts. The jobs of many employees, including top executives, sales personnel, marketing staff, and training personnel require them to be on the road extensively. Being out of the office disconnects employees from their onsite peers, workgroups, and coworkers, and reduces their communication effectiveness. This lowers employee efficiency and restricts access to information they need. Such a lack of connectivity significantly lowers employees on-the-road productivity.

We needed to find ways to keep traveling employees productive, so we offering enterprise Travel solution (ETS) for a small marketing group through voice over internet protocol (VoIP) running over residential or normal broadband services.

ATA Travel Solution

This is small device which can be connected to internet. You can receive and make calls with normal telephone with any computer or laptop.

Soft Phone Solution

This soft phone will be installed their laptops and have the separate phone number for each. Soft phone lets a small group of your company employees connect to their phones wherever they travel, while keeping the IT resources that they use to a minimum.

Benefits of out sousing VoIP Virtual Office Services from WD Telecom

  • Rapid Launch of Services.
  • Operational Freedom.
  • 24x7 Web Based Access.
  • Elimination of Technology Risks.
  • Elimination of Infrastructure Risks.
  • Significant Cost Savings.
  • World Class Technology.
  • User Training and Support.

For more information please contact us or send an application form from Apply Now

 

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